FAQs

Frequently Asked Questions

What materials are Solumia gazebos made of?

Our gazebos are crafted from premium aluminum, treated wood, and UV-resistant polycarbonate panels.

Are your pergolas weather-resistant?

Yes, all Solumia pergolas are designed to withstand various weather conditions including rain, wind, and UV exposure.

Do your products come with a warranty?

Yes, all our structures come with 6 months limited warranty against manufacturing defects.

Is installation included in the price?

Installation is optional. We offer both DIY kits and professional installation services at an additional cost.

Can Solumia gazebos be customized?

Absolutely. We offer a variety of sizes, finishes, and accessories to tailor your outdoor space.

Do you offer financing options?

Yes, we provide flexible financing options through our partners. Details are available at checkout.

How do I maintain a Solumia pergola?

Regular cleaning with mild soap and water is sufficient. No special maintenance is required.

What is the delivery time?

Most orders are delivered within 7-14 business days, depending on your location and customization.

Can your structures be used year-round?

Yes, they are built to be durable in all seasons, including snowy and windy climates.

Are permits required for installation?

In some areas, yes. We recommend checking with your local building authority before installation.

Do you ship internationally?

Currently, we ship within the U.S. and Canada. Contact us for international inquiries.

Can I install it myself?

Yes. Our gazebos and pergolas come with easy-to-follow instructions for DIY installation.

Are Solumia gazebos rust-proof?

Yes, all metal parts are powder-coated and treated to resist rust and corrosion.

Do you offer commercial solutions?

Yes, we provide custom solutions for hotels, resorts, restaurants, and other commercial venues.

What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in original packaging.

Can I add lighting or curtains?

Yes. Our gazebos and pergolas are compatible with a variety of accessories like lighting, curtains, and heaters.

Do your gazebos require a foundation?

While not always required, a solid base such as a patio or concrete pad is recommended for stability.

How can I contact customer support?

You can reach our support team via live chat, email, or phone during business hours.

Are your structures wind-rated?

Yes, most of our models are rated for wind speeds up to 80 mph when properly anchored.

Can I see samples before buying?

Yes, sample materials are available upon request to help you choose the perfect finish.